Viber is a very convenient and useful application for exchanging words and files with other users, and the best part it’s completely free. Originally, a mobile messenger now Viber is widely used on PC too. The developers are constantly working in this direction, and improving the desktop version of Viber, but errors still occur. One of the most frequent is the one notifying that there is no connection to the Internet.
Viber error “No connection to the Internet”
It’s not hard to guess what the “No Internet connection” error means. Make sure your PC connected to a wired or wireless Internet. If the error persists, even though other sites and applications work fine, what can be done in this case?
Possible causes
If you have checked and the Internet is working, then among the possible causes in Viber are:
- incorrect application settings,
- corrupted system files,
- network settings reset,
- incorrect synchronization,
- poor signal.
How to solve the problem
What to do if the “No connection” error keeps popping up on the screen and prevents you from using the messenger? Read the different ways to solve the problem and apply them one by one, if the previous advice did not work.
Check access and network settings
Open some websites in the browser, launch another applications to see if they can connect to the Internet. Hover your mouse cursor over this small icon in the Windows notifications area to check the connection status.
Click on this icon to Network & Internet settings. Then start the troubleshooting process.
If nothing helps, contact your Internet service provider.
Reboot your PC
Sometimes a simple reboot can fix all the problems. So don’t rule out such a trivial option. First, close the Viber app, and then click Start > Power > Restart.
When the computer reboots, first check if the Internet is working or not, as well as its quality, and then launch Viber to see if it’s working.
Contact Viber support
If you have tried all the recommended ways to solve the connection problem, and the situation does not change, then there is only one option – to contact Viber support. To write a request to the support service, you need to do the following steps:
- Visit Viber.com.
- Scroll all the way down and click “Support”.
- Scroll all the way down again and click “Contact Us”.
- Fill out the form and click “Submit ticket”.
Viber Support is currently available in English, Japanese, Arabic and Russian only. Add as much detail as possible.
The wait is likely going to take about 15-20 minutes.
